![]() ![]() ![]() I talked to our service engineer from Research Scientific about it. Perhaps, you can let me know where are you from? Then let me check the senior ABI expert who will be coming over to my place tomorrow for the new product briefing from them. And really we dont experienced any issues even though we dont have any service contract from them. I dont knw why you encountered such issues.I dont know if I have the service manual with me but let me check - I am sure I have copies of manual from ABI on our systems over here. They always let me talk to the engineer, and their prices are much better than ABI. Research Scientific, on the other hand, is always very helpful over the phone. Now that we don't have a service contract, they will not let me talk to an engineer. When we used to have a service contract, I could just talk to our service engineer who would always help me. There is a guy named Sutha who is always quite helpful, but most of their other tech support staff are either not very knowledgeable or just don't want to help me fix my instrument myself when they can make $10k if I put in a sevice call. As far as tech support, it really depends on who you talk to. I am sure that they will not sell or give you the service manual. The API 4000 Instrument The API 4000 LC/MS/MS instrument, in addition to housing a mass spectrometer, provides connection panels for gas inputs and exhaust, and electronic interfaces for the data acquisition system. API 4000 Site Planning Guide About this Manual 1 About this Manual. ![]()
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